Support
We’re here to
help.
For printer setup, device issues, fleet monitoring, supplies, integrations, billing, or anything else, email us and we’ll point you in the right direction.
Get in touch
Frequently asked questions
How quickly will I hear back?
We aim to respond within two business days. Urgent printer incidents covered by a support agreement receive the response time stated in that agreement.
What should I include in a support request?
Please include your name, organization, the printer model or service involved, what you expected to happen, what happened instead, and screenshots where useful. Never send passwords or full payment-card information.
How do I report a security concern?
Email hello@epson.dev with “Security” in the subject line. Include enough detail to reproduce the issue, but do not access, alter, or download data that is not yours.
Can I request deletion of my information?
Yes. Email hello@epson.dev from the address associated with your request. We may need to verify your identity before completing it.
Where can I send executive correspondence?
You can reach the executive office directly at ceo@epson.dev.