Support
We’re here to
help.
For app issues, product questions, updates, integrations, billing, or anything else, email us and we’ll point you in the right direction.
Frequently asked questions
How quickly will I hear back?
We aim to respond within two business days. Urgent incidents covered by a support agreement receive the response time stated in that agreement.
What should I include in a support request?
Please include your name, organization, the app or product involved, the device and OS version, what you expected to happen, what happened instead, and screenshots where useful. Never send passwords or full payment-card information.
Can you take over an app built by someone else?
Often, yes. We usually start with a short review of the code, infrastructure, and store accounts, then recommend a plan for support or improvements.
Do you offer ongoing maintenance?
Yes. We support apps with OS updates, bug fixes, monitoring, and new features. The scope and response times are set out in your support agreement.
Are you affiliated with Epson?
No. Epson Dev, operated by EPSON SW DEVELOPMENTS LIMITED, is an independent software company and is not affiliated with or endorsed by Seiko Epson Corporation.
How do I report a security concern?
Email hello@epson.dev with “Security” in the subject line. Include enough detail to reproduce the issue, but do not access, alter, or download data that is not yours.
Can I request deletion of my information?
Yes. Email hello@epson.dev from the address associated with your request. We may need to verify your identity before completing it.
Where can I send executive correspondence?
You can reach the executive office directly at ceo@epson.dev.
Prefer to talk it through?
Tell us what’s
not working.
Share the app, platform, and what happened. We’ll suggest the quickest fix.